By completing this course, you will learn how to create support cases, assign cases to owners, and manage and process cases. You will also learn how to configure the case management functionality in Acumatica ERP. The current version of the course is valid for Acumatica ERP 2024 R1.

Through the lessons, you will learn how to perform the following tasks in Acumatica ERP:

• Performing the case management configuration
• Configuring case assignment maps
• Defining case classes
• Creating cases
• Assigning cases to owners
• Managing cases
• Submitting internal cases