This course introduces you to the Acumatica ERP CRM functionality based on a set of examples that illustrate CRM customer support processes in a small company. The course consists of the lessons that guide you step by step through the examples and explanations of the CRM support process flow in Acumatica ERP.

The current version of the course is valid for Acumatica ERP 2023 R1. For this course, you will use the Acumatica ERP tenant with the U100 dataset preloaded.