How to Create a Tenant with the U100 Dataset

Course Description

In the course, you will learn about the service management processes in Acumatica ERP. The current version of the course is valid for Acumatica ERP 2020 R2.

After you complete the course, you will have an understanding of how to work with service orders and appointments in Acumatica ERP and use the mobile application when you are performing services. You will learn to process service orders and appointments in the system. Also, you will learn how to create service orders from opportunities, cases, and sales orders, how to process billing documents related to service orders and appointments, and how to record staff time in the system.

How to Create a Tenant with the U100 Dataset

To add to an existing Acumatica ERP instance the tenant with the U100 dataset, which is required for the completion of this course, perform the following instructions:

Go to Amazon Storage (the builds/20.2/ folder).
Open the folder of your Acumatica ERP instance version.
In this folder, open the Snapshots folder, and download the u100.zip file.
Launch the Acumatica ERP instance, and sign in.
Open the Tenants (SM203520) form, and click Add New Record on the form toolbar.
In the Login Name box, type a name to be used for the tenant.
On the form toolbar, click Save.
On the Snapshots tab, click Import Snapshot.
In the Upload Snapshot Package dialog box, select the u100.zip file, which you have downloaded, and click Upload. The system uploads the snapshot to the Snapshots tab of the Tenants form.
On the form toolbar, click Restore Snapshot.
If the Warning dialog box appears, click Yes.
In the Restore Snapshot dialog box, make sure that the correct snapshot package is being uploaded, and click OK.
Sign out of the current tenant.

You are now on the Welcome page, and you can sign in to the tenant you have just created.

Training Materials

TRAINING GUIDE

Installations

Training Recordings

The webinar recordings presented below are based on the training guide for Acumatica ERP 2019 R1. Because of this, the topics described and shown in the recordings may differ from the course materials for Acumatica ERP 2020 R2.

You can download the previous version of the training guide here: EU:Service Management 2019 R1

Session One

Session Two

Session One

In this training, the following PowerPoint presentation has been used: EU: Service Management 2019 R1.

Session Two

In this training, the following PowerPoint presentation has been used: EU: Service Management 2019 R1.

Additional Reference

Service Order Types

Configuring Service Management with Inventory

Managing Staff Members

Managing Customers

Managing Services

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The class was very informative and well laid out to teach the module.

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It was really nice seeing what a fully built and functional Project management system could do for us.

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I liked that the examples were written in the guide, explained and shown.

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